As AI becomes more embedded in services, operations and customer expectations, knowing what the technology can do is only part of the equation. The bigger question is how we turn that potential into real value.
That was at the heart of the latest Comms Dealer Channel Forecast, where PacketFront CTO Andrzej Mazur joined fellow industry leaders to discuss the AI knowledge gap and what it means for the UK channel.
For Andrzej, one of the key challenges is ensuring that the pace of adoption is matched by the knowledge needed to use AI effectively. Technology alone does not create transformation. Organisations also need the right expertise, governance and understanding of where automation and AI can genuinely improve operations and customer outcomes.
This is particularly relevant as networks and operational environments become increasingly complex. AI can help organisations work with that complexity, but its value depends on how well it is integrated into wider processes, systems and decision-making.
The discussion explores where knowledge gaps remain, what businesses need to consider as AI becomes more established, and how the industry can turn growing AI capabilities into practical value.
Continue the conversation
Read the full Channel Forecast article on Comms Dealer:
https://www.comms-dealer.com/channel-forecast/channel-forecast-closing-channels-ai-knowledge-gap
Watch clips from the Channel Forecast discussion (more clips to come):
https://www.comms-dealer.com/videos/forecast-sessions