Astra Insight – Real-time quality of experience measurement
It goes beyond basic network monitoring to unlock true efficiency and deliver real savings!
Why send an engineer when the issue isn’t even yours?
Understanding your customers’ service quality in real time means you can move from reacting to problems, to preventing them. By turning service quality data into actionable insight, you not only improve satisfaction but also run operations that are smarter, more efficient and more cost-effective. And the benefits don’t stop there, here are some of the key ways you’ll see the difference:
Predict and prevent network issues before they disrupt service
Rather than letting your customers discover an outage first, you can see and resolve problems before they affect the experience. By continuously linking network data, you spot patterns and early signs of strain. This proactive approach lets you step in while your service levels remain high, creating a smoother, more reliable network for your users.
Increase customer satisfaction
By using your own services as your customers do, monitoring partner-supplied connectivity, and diagnosing in-house software issues, you gain a complete view of the user experience. Each insight helps you fix issues faster, deliver services more smoothly, and raise perceived quality. When your customers see problems resolved before they even ask, their satisfaction soars, turning operational excellence into real customer delight.
Run smarter operations at lower cost
You get the tools to run key diagnostics such as iperf, directly from your customer’s home or office, removing the need for costly truck rolls. Engineers can perform tests remotely, at any time, without waiting for the customer to be available. Faster, remote troubleshooting cuts both time and travel expenses, helping you run smarter operations at lower cost.
Only benefits
Reduce churn and protect revenue
When you identify and fix problems before they notice, their satisfaction rises naturally. Consistent, high-quality service builds trust and turns your users into loyal advocates. And when issues are resolved swiftly, your customers feel valued and are far less likely to switch provider. A satisfied customer base means stronger retention and protects your revenue.
Cut support tickets
When you identify and fix problems before they notice, their satisfaction rises naturally. Consistent, high-quality service builds trust and turns your users into loyal advocates. And when issues are resolved swiftly, your customers feel valued and are far less likely to switch provider. A satisfied customer base means stronger retention and protects your revenue.
Spot bottlenecks – in your own network or your service providers’
When you identify and fix problems before they notice, their satisfaction rises naturally. Consistent, high-quality service builds trust and turns your users into loyal advocates. And when issues are resolved swiftly, your customers feel valued and are far less likely to switch provider. A satisfied customer base means stronger retention and protects your revenue.
Gain intelligence not just about your network but also your in-house software
The platform goes beyond network monitoring to track performance across your internal applications. By mapping dependencies such as database calls or API responses, you can spot bottlenecks before they affect your users. This dual focus makes it invaluable for both network managers and developers, turning performance data into a clear path for optimisation.
Act proactively instead of reactively
With comprehensive data at your fingertips, you can make informed decisions before problems escalate. Whether you’re monitoring your own links or those of partners, you gain the insight to log tickets with precise, actionable information. This proactive stance improves coordination with providers, keeps your customers in the loop, reduces downtime, and strengthens relationships with both partners and users.