Cookies and privacy statement

Cookies and your privacy

Your privacy is very important to us and we are committed to being transparent in the way our website uses information about you.

Our website places a cookie on your computer (should you accept it) that tells us about your browsing pattern on our site. This information can help us improve your experience when visiting our website. We use the information gathered anonymously and do not seek to identify our users.

Should you grant access and accept our use of cookies, we assume that you have read this information and allow us to track your visit according to this cookie policy. You may return to this page at any time and adjust your settings.

Acceptance of cookies

You may choose to deny us from placing a cookie on your computer. In that case, we will not be able to gather information about your visit. Should you accept and let us place a cookie, you may revoke this acceptance at any point by visiting this page again and use the status bar to change your settings.

Deny use of cookies by adjusting your settings

You may also choose to adjust the settings of your browser, so that our site (or no sites) are allowed to place cookies on your computer. Please see http://www.youronlinechoices.eu/ for more info.

Your settings on pfsw.com

What cookies do we use on this website?

We use cookies to enhance your experience and make our website better.

The cookies are mostly for statistical purposes, they allow us to see how visitors are using the site and how we can make it better. Here’s some information about the cookies we store on your computer (should you accept cookies from us).

Analytical/performance cookies

These cookies allow us to recognize and count the number of visitors to our website and give information about what links are clicked, how long visitors are staying and what link they clicked to reach our website. We use Google Analytics for this purpose.

Functionality cookies

These are cookies that determine if a user is logged in on our administration panel, and how long they have been logged in. These cookies will not be placed on computers of regular users but rather the webmasters employed by us.

Cookie consent

We store a cookie that tells us if you accept our use of cookies or not. It you don’t, we won’t store any other cookies and will remember your choice for the next visit. The information in this cookie will be stored for 1 year. After that, we will give you a choice of whether to accept cookies or not when visiting our site again.

Privacy policy

In order for you to feel comfortable with our processing of your personal data, in this policy we describe how we, PacketFront Software Solutions AB (“PFSW”), as the data controller under the GDPR, process your personal data when you, for example, contact us or enter into an agreement with us. Also at the bottom is information about your rights regarding your personal data and how you can exercise them.

If you have any questions regarding our processing of your personal data or this policy, you can contact us at any time at GDPR@pfsw.com or by writing to:

PacketFront Software
Barnhusgatan 20, SE-111 23
Stockholm, Sweden

This policy may, from time to time, need to be amended or updated. The latest version of our privacy policy will always be available on our website. If any significant changes are made, you will be informed of this on our website or in another appropriate manner.

Please note that this policy describes only the processing that we carry out as a data controller, not as a data processor.

Don't hesitate to contact us

How do we collect your personal data?

From you. The information we collect from you is typically the information you provide to us in connection with your communication with us.

From other sources. If you are to act as a representative of a company that enters into an agreement with us, we may collect your personal data from the company that you are to represent.

Do we share your data?

Your personal data will be shared with trusted companies that help us deliver our services. We use companies that provide CRM systems and systems for sending e-mails. These companies are data processors in that they may process personal data only according to our instructions. In the case of legal proceedings, personal data can also be shared with those involved in the process, such as lawyers.

Where is your personal data processed?

In some circumstances, your personal data may be transferred to and/or stored with companies outside the EU/EEA where other rules may apply to your personal data that may offer poorer protection. However, we always take the measures necessary to ensure that your personal data is always offered an adequate level of protection in accordance with the General Data Protection Regulation (GDPR).

These measures include our inclusion of the European Commission’s standard contractual clauses or ensuring that service providers are located in a country that the European Commission deems to have an adequate level of protection. If you want to know more about exactly which protection measures we apply regarding your personal data, please contact us at GDPR@pfsw.com.

The processing we carry out

Here we describe the situations where we process personal data, which data is affected, and why we process the data. We also state what our basis is for processing personal data and how long the processing usually lasts.

  • When you represent a company or are appointed as a contact person

If you act as a contact person or representative of a company that enters into an agreement with us, we process your name, e-mail address, and phone number in order to provide our services and charge for them, as well as to administer our relationship with the company on an ongoing basis. Processing is on the basis of our legitimate interest in being able to fulfil the agreement with your company. Processing continues until the contractual relationship with the company in question has been terminated and the final invoice issued.

  • When you send us a ticket (request)

We give our customers the opportunity to send us tickets. A ticket is a request to fix a bug or to develop a feature, for example. If you send us a ticket, we will process your name, e-mail address, and other information that you include in your ticket. We process this information in  order to evaluate and action the request. Where applicable, this also serves as a basis for invoicing the customer. Our processing is on the basis of our legitimate interest in being able to manage tickets from customers and, where applicable, to charge them. Processing continues until your ticket and the contractual relationship have been concluded and the final invoice has been issued.

  • When we want to tell existing customers about our other services

If you are an employee or consultant of one of our customers, from time to time we may process your e-mail address to send you information about our other services that we believe may interest your company. Processing is on the basis of our legitimate interest in being able to market our range of other services and new services to existing customers. Processing will continue until we have completed and followed up on the mailshot, and you will always have the opportunity to say no to receiving marketing in the future.

  • When you want to find out more about us

If you let us know that you want to find out more about our services (for example, if you give us a business card or meet us at a trade fair), we will process your name and contact information to get back to you and to engage in dialogue with you about our services. Processing is on the basis of our legitimate interest in being able to market our services to those who we think may be interested. Processing will continue until we have ended the dialogue with you.

  • When you contact us

If you contact us by phone, e-mail, or our contact form on our website, we will process your name and contact information to answer your questions and provide information about ourselves. Processing is on the basis of our legitimate interest in being able to manage the
questions and requests we receive. Processing will continue until we have ended the dialogue with you.

What are your rights?

  • Obtain information on and access to your data.

You can request information as to whether we are processing your personal data and how it is collected, used, shared, etc., as well as get a copy of your personal data at any time. The first copy you request will always be free. However, in the event of repeated or unreasonable requests for copies, we may charge an administrative fee.

  • Object to our processing.

You have the right to object to the processing of your personal data for legitimate interests and we must cease our processing if we cannot demonstrate that there are compelling legitimate reasons for further processing. You are welcome to contact us for more information regarding this balance of interests for processing based on our legitimate interests. You also have an unconditional right to object to direct marketing.

  • Delete your personal data.

You are entitled to request that personal data be deleted if it is no longer necessary for the purpose for which it was collected or otherwise processed, or if there is no longer a legal basis for its processing.

  • Correct incorrect data.

You are entitled to request that incorrect data about you be corrected. Furthermore, you are entitled to supplement incomplete personal data.

  • Limit our processing.

You are entitled to request that the processing of your personal data be limited until incorrect data is corrected or an objection from you has been dealt with.

  • Revoke your consent.

You are entitled to withdraw your consent at any time. Note, however, that this does not affect processing prior to your revocation.

  • Transfer your data to another data controller.

You have, in some cases, the right to obtain the personal data that we process about you in order to fulfil our agreement with you and transfer this data to another data controller.

  • Submit a complaint to the supervisory authority.

You are entitled to submit a complaint to the Swedish Authority for Privacy Protection if you feel that we have processed your personal data incorrectly. Find out more at www.imy.se. You can also contact the supervisory authority in the country where you live or work.

Download for print

If you would like to print a copy of our Privacy Policy, please download a pdf version by clicking on the link below.

PacketFront Software

We provide well-proven solutions for the complex multi-vendor networks. Network abstraction with our solutions radically increases the level of automation and reduces the integration cost.

Our products were built to deliver true end-to-end automation in high-volume scenarios. Using PacketFront Software’s BECS and Managed Business Services portal, the daily operation and maintenance of the end-customers LAN and WiFi networks becomes fully automated reducing the workload and eliminating configuration errors.