Account Manager

Title: Account Manager
Location: Stockholm, Sweden
Job status: Full time, permanent

PacketFront Software delivers automated network management software through unique OSS and BSS applications. We are now hiring an Account Manager to strengthen our sales. If you want to be part of a hungry and ambitious sales team, this could be your next challenge!

About PacketFront Software

PacketFront Software delivers automated multi-vendor network management since 2001 through its unique OSS system BECS. BECS provides zero touch configuration and automated service provisioning for any IP network hardware and topology and offers operators a seamless migration path from legacy networks to SDN and NFV. 100 operator customers in 23 countries have chosen BECS for efficient network operations.

At PacketFront Software, we know that the success of our company relies on our people who design, market, sell and support our automated solutions for broadband and data communication networks. As a member of the PacketFront Software R&D team, you will enjoy working with highly committed colleagues in a fast-paced business environment. Individual as well as team contributions are highly valued and expected from you.

PacketFront Software is bringing the OSS and BSS applications BECS and BBE to new markets. To reinforce our growth, we are now hiring an Account Manager to the sales team.

Main Purpose of the Role:

This role is a natural step if you have less experience, but hungry to learn more and ready to take the next step in your international sales career.

The PacketFront Software Account Management (AM) function is a central part of PacketFront’s sales and commercial organization and has as its focus to develop and maintain existing accounts and partners mainly in Europe.

PacketFront’s Account Management function focuses on creating deep relationships with all dedicated and appointed customers and partners, where long-term sustainable value growth is of outmost importance.

Success for the function/role is measured in securing higher customer perceived value and increased customer and partner satisfaction. All resulting in long term relationships and increased revenue and growth for PacketFront.

Key Tasks and Responsibilities

  • Commercial responsibility for the dedicated accounts including but not limited to sales, invoicing, budgeting, and commercial follow-up
  • Active work with expanding contacts, deepening relationships and increasing customer satisfaction (i.e. perceived value)
  • Active work with PacketFront’s footprint with the account (upsell and cross-sell), increasing the scope of PacketFront’s products (features and functionality) and broadening the usage (target new sites, departments etc. at the customers)
  • Ensure that PacketFront deliver on the promises towards the account
  • Together with overall Commercial organization secure a legal and contractual governance structure and process
  • Initiate, maintain and develop key customer contacts to secure new wins
  • Deliver sales forecasts (short-, mid-, and long term focused)
  • Follow up on target fulfilment, financial status and planned activities through appointed and dedicated channels of use (e.g. CRM and related systems) on a continuous basis
  • Within the area of responsibility (AM) take actions to assure timely and accurate information to customers

Your background

  • This is a junior level position, but experience from strategic selling to both management-, as well as operational level is highly meriting
  • Proven commercial and business acumen
  • Good ability to organize, prioritize and plan various activities and focus areas
  • Conduct sales-, sales forecast-, and account planning meetings
  • Ability to qualify and prioritize business prospects and leads
  • Good negotiation skills, related tactics and execution
  • Ability to review, analyze and understand contracts
  • Good ability to organize, including prioritizing, planning, assigning and controlling objectives
  • Financial understanding of and around the most known financial reports and structures

Role Requirements

  • Good verbal-, and writing skills in English, in addition to capabilities to articulate value and concepts to decision making personnel
  • Other languages, especially German and Swedish (written and spoken) is meriting
  • Structured and talented presenter with strong value based selling skills
  • Good ability to work under pressure and deal with tight deadlines with high energy and resilience
  • Extensive communication and networking skills
  • High integrity and positive mindset
  • Driven, high-energy personality with proven executing capabilities – result oriented
  • Ability to engage people behind common goals and create commitment
  • Strategic and analytical capabilities, with high intellectual bandwidth

Interested?

      Send your application or questions to sales@pfsw.com. Selection and interviews are ongoing.

      Senior Software Development Engineer, R&D Organization

      Title: Senior Software Development Engineer, R&D Organization
      Location: Stockholm, Sweden
      Job status: Full time, permanent

      PacketFront Software is continuing its expansion. We are making operators more competitive with our solutions for end-to-end automation of network operations and service fulfilment. If you want to be part of a dynamic team building the new business, this could very well be your next challenge.

      About PacketFront Software

      PacketFront Software delivers automated multi-vendor network management since 2001 through its unique OSS system BECS. BECS provides zero touch configuration and automated service provisioning for any IP network hardware and topology and offers operators a seamless migration path from legacy networks to SDN and NFV. 100 operator customers in 23 countries have chosen BECS for efficient network operations.

      At PacketFront Software, we know that the success of our company relies on our people who design, market, sell and support our automated solutions for broadband and data communication networks. As a member of the PacketFront Software R&D team, you will enjoy working with highly committed colleagues in a fast-paced business environment. Individual as well as team contributions are highly valued and expected from you.

      PacketFront Software is bringing the OSS and BSS applications BECS and BBE to new markets. To reinforce our growth, we are now hiring a senior software developer to strengthen the R&D team. This position is a key role in the Stockholm R&D team to help us continuously improve our products, teams and increase the value delivered to our customers. Based in the company offices in downtown Stockholm, Sweden, you will work in close cooperation with our R&D team in China as well as with our Professional Services and Sales teams in Stockholm.

      The key responsibilities for this position are:

      • Help drive the SW-development of our OSS application BECS including
        • Requirement analysis, definition, and estimation
        • Security impact analysis
        • Design and implementation
        • Testing, documentation and delivery
        • Debugging
        • Maintenance of the product
      • Participate in the continuous improvement of our working methods, products, tools and frame works
      • Work closely with the Product Owner
      • Take a lead in requirement analysis, feature definition and design activities
      • Take an active part in the daily work to help the team succeed
      • Support our internal Professional Services and Sales teams
      • Interact directly with our customers in support cases when needed

        For this position, we would like you to meet some of the following qualifications:

        • 5+ years of experience from a similar professional role
        • Programming experience in, for example, C, Shell, Tcl, Perl, Python
        • Experience from working with Linux, Docker, Git and Gerrit
        • Master’s Degree in Engineering (or similar)
        • Experience from working with distributed teams
        • Knowledge about broadband/datacom topologies, technologies and Switching/Routing, Ethernet, PON
        • Experience from agile development
        • OSS/BSS systems in the telecom/datacom industry, particularly service provisioning and management
        • Systems Integration experience

        Personal characteristics:

        • You are already a resident in Sweden
        • You are fluent in English, both spoken and written
        • You are eager to learn and ready to share your knowledge within the team
        • You have a willingness to help out wherever needed to make your team and the company succeed
        • You are not afraid to ask for help

          What is in it for you?

          • We are embarking on a new journey growing the company, and you have a chance to join us
          • You get to work in a great, small company where everybody knows each other
          • We have great team members eager to help you get on board
          • You get to work with the complete product, building your expertise and have a chance to put your mark on the product
          • The team is great, help is never far away
          • We value a work-life balance

          PacketFront Software employment decisions are based on applicant’s experience, specialist skills and personality. Female applicants are encouraged. We have already gathered some of the very best system specialists, engineers, and salespeople in our business. Do you want to become part of our dynamic and inspiring team?

          Interested?

              Send your application or questions to jobs@pfsw.com. Selection and interviews are ongoing.

              Solution Architect – Professional Services

              PacketFront Software brings the OSS and BSS applications to new markets. To reinforce our growth we are now hiring a Solution Architect to strengthen the Professional services team. If you want to be part of a dynamic team building the new business, this could be your next challenge.

              Job Description
              As a Solution Architect at PacketFront Software you will support our business with your ability to deeply understand what is to be delivered to customers and what is the best way of doing so.

              Your main responsibility is to ensure deployment of our OSS and BSS software systems (called BECS and BBE), on IT infrastructure provided by the customer. You will handle customization of standard products to specific customer needs, planning and performing necessary system integrations with other OSS and BSS systems in the customer environment. Furthermore, you will also execute customer lab and field tests, as well as customer pilots.

              You will work closely with your dedicated customers that can be located all over the world and manage your own relationships with them as well as with partners. Solution Architects also work in close cooperation with our Sales and Sales Engineering (pre-sales) team. In small projects you will be leading the project, but in larger projects, you will work in a Project Manager lead team.

              We require that you have an edge and outstanding knowledge within one or several of following areas:

              • Solution design
              • Broadband/datacom topologies, technologies and Switching/Routing (Ethernet, PON, xDSL etc)
              • Scripting (Shell, TCL, Perl etc)
              • Structured work methodology
              • “Can Do” personality with a strong urge to close action points

              Experience within the following areas is of additional merit:

              • OSS/BSS systems in the telecom/datacom industry
              • Systems integration

              Personal capabilities:

              • Resident in Sweden (but Swedish is not a requirement)
              • Fluent in English, both spoken and in writing
              • Quick learner with a structured approach
              • Excellent communication skills both verbally and in writing
              • You are service-minded and deliver according to commitments made
              • Team player that also can work independently

              Responsibilities:

              • Ensure deployment of our OSS and BSS software systems
              • Customization of standard products to specific customer needs
              • Planning and performing system integrations with other OSS and BSS systems
              • Independent management and execution of customer projects
              • Execute customer lab and fields tests, as well as customer pilots

              This role is based at the head office in central Stockholm. Occasionally travelling to customer sites for project deliveries will be required. A Swedish citizen or already available resident-, or work visa required.

              Interested? For additional information or to apply contact: jobs@pfsw.com